Blogs - LingoGuru

Lily Moore Lily Moore

0 Course Enrolled • 0 Course Completed

Biography

First-hand Microsoft Download MB-230 Demo - New Exam Microsoft Dynamics 365 Customer Service Functional Consultant Materials

You will be able to experience the real exam scenario by practicing with Microsoft MB-230 practice test questions. As a result, you should be able to pass your Microsoft MB-230 Exam on the first try. Microsoft MB-230 desktop software can be installed on Windows-based PCs only. There is no requirement for an active internet connection.

We will try our best to solve your problems for you. I believe that you will be more inclined to choose a good service product, such as MB-230 learning question. After all, everyone wants to be treated warmly and kindly, and hope to learn in a more pleasant mood. The authoritative, efficient, and thoughtful service of MB-230 learning question will give you the best user experience, and you can also get what you want with our MB-230 study materials. I hope our study materials can accompany you to pursue your dreams. If you can choose MB-230 test guide, we will be very happy. We look forward to meeting you.

>> Download MB-230 Demo <<

Up-To-Date And Verified Microsoft MB-230 Exam Questions For Preparation

Generally speaking, preparing for the MB-230 exam is a very hard and even some suffering process. Because time is limited, sometimes we have to spare time to do other things to review the exam content, which makes the preparation process full of pressure and anxiety. But from the point of view of customers, our MB-230 Study Materials will not let you suffer from this. As mentioned above, our MB-230 study materials have been carefully written, each topic is the essence of the content. Only should you spend about 20 - 30 hours to study MB-230 study materials carefully can you take the exam.

Microsoft MB-230 exam is intended for professionals who have experience in customer service operations and are proficient in using Microsoft Dynamics 365. Candidates should have a strong understanding of customer service processes and practices and be familiar with service level agreements (SLAs) and entitlements. They should also have experience with configuring and customizing Dynamics 365 for customer service.

The MB-230 Exam covers a range of topics related to Dynamics 365 Customer Service, including configuring customer service, managing cases, knowledge management, service level agreements, entitlements, voice of the customer, and analytics. MB-230 exam also covers integration with other Microsoft applications such as Microsoft Teams, Power Automate, and Power BI.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q282-Q287):

NEW QUESTION # 282
A company is implementing Omnichannel for Customer Service.
You must set up the system to minimize human error and automate actions. The requirements to set up the system are as follows:
* Representatives must create a new support record when a customer contacts them through chat.
* Knowledge base articles must open in a separate tab when representatives research answers.
* When a knowledge base article resolves a customer issue, representatives must send the article to the customer via chat.
You need to set up the macros.
Which macro type should you use? To answer, drag the appropriate macro types to the correct requirements.
Each macro type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Box 1: Productivity automation
Productivity automation
As an administrator, you can use the actions any number of times across different macros to automate and perform model-driven app operations.

The following screenshot shows the actions that are explained in the subsequent sections.
Box 2: Session connector
Session connector
As an administrator, you can use the actions any number of times across different macros to automate and perform operations related to a session in Customer Service workspace.

Graphical user interface, application Description automatically generated Box 3: Omnichannel connector Omnichannel connector As an administrator, you can use the actions any number of times across different macros to automate and perform operations related to Omnichannel for Customer Service.
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/macros

NEW QUESTION # 283
You need to decide which action is applicable in the SLA.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 284
You are provisioning Omnichannel for Customer Service.
You need to configure the system.
What should you do? To answer, select the appropriate options in the answer area NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 285
A company is implementing a customized app that will automatically route cases.
You need to determine the correct URL to connect to the app location in the cloud.
Which URL format should you use?

A. https://"<"org">.crm.dynamics.com/
B. https://"<"org">/apps
C. https://"<"org">.dynamics.com/apps
D. https://<orgname>.<CRMRegion>.dynamics.com/Apps/uniquename/<AppUniqueName>

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

NEW QUESTION # 286
A company deploys Dynamics 365 Customer Service.
A service manager requires a new classification ruleset for Bronze-type customers. The Bronze type customers require an answer within five hours.
You need to create the classification ruleset.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Step 1: Create a new ruleset in a workstream.
To create a logical work classification ruleset, do the following steps:
1. In Customer Service admin center, Omnichannel admin center, or Customer Service Hub, select a workstream, and in the Routing rules area, for the Work classification (optional) option, select Create Ruleset.
2. On the Work classification page, select Create new, and in the Create work classification ruleset dialog, select Logical rules in Rule type, and enter a name and description. By default, the root record is selected and displayed at the top of the condition builder for ease of reference and visibility of the record for which you are creating the rule.
Step 2: Create a new manual rule named Bronze.
3. In the Decision list area, select Create Rule, and on the Create work classification rule dialog, enter a name.
Step 3: Create a condition for the Bronze rule.
4. In the Conditions area, define the conditions according to your business needs. If you are creating classification rules for records, then the top-level condition is automatically populated. You can define conditions for up to two levels of the related records and attributes.
5. In the Output area, select the attribute for which value needs to be set if the conditions are met.
6. Repeat steps 3 through 5 to create the demand rules.
Step 4: Create a rule named 5-hour response from the decision list.
Step 5: Create a demand rule for the Bronze rule.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-work-classification

NEW QUESTION # 287
......

There is no doubt that our Microsoft Dynamics 365 Customer Service Functional Consultant guide torrent has a higher pass rate than other study materials. We deeply know that the high pass rate is so important for all people, so we have been trying our best to improve our pass rate all the time. Now our pass rate has reached 99 percent. If you choose our MB-230 study torrent as your study tool and learn it carefully, you will find that it will be very soon for you to get the Microsoft Dynamics 365 Customer Service Functional Consultant certification in a short time. Do not hesitate and buy our MB-230 test torrent, it will be very helpful for you.

New Exam MB-230 Materials: https://www.free4dump.com/MB-230-braindumps-torrent.html