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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q448-Q453):

NEW QUESTION # 448
A user has accidentally deleted several important documents from their MacBook. They have been using Time Machine regularly.
What is the fastest way for them to recover the lost documents?

A. Restore the entire MacBook from the most recent Time Machine backup
B. Navigate to the folder where the documents were stored, enter Time Machine, and restore the files
C. Manually search the external drive used for Time Machine backups
D. Use Spotlight to search for the backups

Answer: B

Explanation:
Correct Answer. B. Navigate to the folder where the documents were stored, enter Time Machine, and restore the files Time Machine allows users to "travel back in time" to restore specific files or folders without the need to perform a complete system restore, making it ideal for recovering individual files.
Option A is incorrect because Spotlight does not search within Time Machine backups Option C is incorrect because manually searching the external drive is not how Time Machine is designed to be used; its interface is meant to simplify file restoration Option D is incorrect as performing a full system restore to recover a few documents is unnecessarily drastic and time-consuming

NEW QUESTION # 449
When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?

A. Restrict access to the SMB share based on user roles
B. Optimize SMB caching settings on the server
C. Configure the SMB protocol to use the highest encryption level
D. Enable offline files for all accessing the SMB share

Answer: B

Explanation:
Optimizing SMB caching settings can significantly improve performance for users by reducing the load times and improving the responsiveness of the shared drive, especially when dealing with collaborative documents that require frequent access.
Option A is incorrect because enabling offline files might reduce real-time collaboration effectiveness as users might end up working on local copies instead of the server version.
Option B is incorrect because while encryption is important for security, it does not necessarily improve performance and can sometimes reduce it.
Option D is incorrect because while necessary for security, restricting access does not inherently improve the performance of an SMB share.

NEW QUESTION # 450
Following the replacement of a faulty network router, what is the best practice for documenting this change within an IT support framework?

A. Update the network topology diagrams and inventory lists with the new router's model and specifications immediately
B. Wait for a month to ensure the router functions correctly before documenting the change
C. Document the change only if the router leads to an improvement in network performance
D. Delegate the task of documentation to the newest team member as a learning process

Answer: A

Explanation:
Correct Answer. A. Update the network topology diagrams and inventory lists with the new router's model and specifications immediately Immediate documentation of hardware changes, such as updating network topology diagrams and inventory lists, ensures that the IT infrastructure records are accurate and up-to-date. This facilitates quicker troubleshooting and maintenance in the future.
Option B is incorrect because delaying documentation risks the loss of important information and can create discrepancies in inventory during audits.
Option C is incorrect because documentation should occur regardless of the performance impact to maintain accurate records of IT assets.
Option D is incorrect because while involving new team members in documentation is valuable for training, it is critical that experienced personnel oversee such important updates to ensure accuracy and consistency.

NEW QUESTION # 451
Following a support call about an intermittent hardware failure, how should the technician document the interaction to ensure it is useful for both immediate review and future reference?

A. Include a detailed technical description of the failure, tests conducted, and the outcome
B. Provide a chronological account of the support call, including time stamps
C. Record the names and titles of all personnel involved in the call
D. Focus on documenting the client's feedback and suggestions

Answer: A

Explanation:
Documenting the technical details of the hardware failure, the diagnostic tests performed, and the results of those tests ensures that the record is clear, factual, and comprehensive. This information is critical for reviewing the incident in the future and for any ongoing maintenance or follow-up required.
Option B is incorrect as while chronological details are useful, they do not emphasize the technical specifics necessary for comprehensive documentation.
Option C is incorrect because focusing primarily on client feedback does not provide a clear description of the technical issues and resolutions.
Option D is incorrect as listing the involved personnel does not summarize the technical details of the problem or its resolution.

NEW QUESTION # 452
A company's internal websites become intermittently inaccessible by hostname but remain accessible via IP addresses.
What is the most effective solution to ensure consistent access?

A. Flush the DNS cache on the company's DNS servers and client machines
B. Conduct regular reboots of all network devices
C. Migrate all internal websites to external hosting
D. Enforce strict network access protocols

Answer: A

Explanation:
Flushing the DNS cache can resolve issues caused by outdated or corrupted DNS data, which might be leading to intermittent access issues when resolving hostnames.
Option B is incorrect. Regular reboots might temporarily clear issues but do not address the underlying cause of DNS problems.
Option C is incorrect. Migrating to external hosting does not address internal DNS resolution issues and may introduce additional complexities.
Option D is incorrect. Enforcing network access protocols improves security but does not address DNS resolution problems.

NEW QUESTION # 453
......

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